1. Digital Products & Subscriptions

Since all our products are digital and instantly accessible, no physical item is shipped. After activation, your subscription grants immediate access to tools, accounts, and software available in your plan.

Because of the nature of digital content, we do not offer returns once access has been delivered.

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2. Refund Eligibility

We offer refunds only in the following cases:

 If the subscription or tool

• is not delivered within 24 hours,

• fails to activate due to our error,

• includes an incorrect product compared to what you purchased.

 If the subscription is not working and our support team is unable to resolve the issue within 48 hours.

3. Non-Refundable Cases

You will not be eligible for a refund if:

• Access has already been delivered and used.

• The issue is caused by your device, internet, or software setup.

• You changed your mind after purchase.

• You purchased the wrong plan or did not read product details.

• Account misuse, sharing, or violation of usage guidelines.

4. Replacement Policy

If any tool or subscription is not working due to our mistake, we will provide a free replacement of the same product.
Replacements are issued only after verification from our support team.

5. How to Request a Refund

To request a refund, contact us at:

Email: support@[yourdomain].com
Subject: Refund Request
Include:

• Your Name

• Order ID

• Date of Purchase

• Details of the issue (with screenshots if possible)

Our support team will review your request and respond within 24 hours.

6. Payment Reversals

Once approved, refunds are processed through the same payment method used at checkout. Depending on your bank or provider, it may take 3–7 business days to reflect in your account.

7. Contact Us

If you have any questions regarding this policy or need assistance, feel free to reach out anytime:

blackzonesoftwares.com
Live Chat: Available 24/7 on our website.